855 Privacy Policy — How We Protect Your Data
User privacy is a priority at 855. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register and use the 855 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is grouped into a few main types:
Account Information
- Full name as shown on your official Malaysian identification document.
- An active email address and phone number.
- Date of birth for age verification purposes (18 years and above).
- Passwords stored in a secure hashed format.
Payment Information
- Malaysian local bank account details or e-wallet information used for MYR (RM) deposits and withdrawals.
- Transaction records including amounts, dates, and payment methods.
- Transaction reference numbers for investigation purposes should any issues arise.
Device & Usage Information
- Device type, operating system, and browser version.
- IP address, approximate location, and device language settings.
- Records of activity within the platform, such as games played, bets placed, and pages visited.
- Session data including login times, usage duration, and in-account activity.
How We Use Your Information
Personal information is used to verify your identity during registration and login. This includes age verification, fraud prevention, and protection against unauthorised access to your 855 account.
Payment information is used to securely process deposits and withdrawals in MYR. We require these details to ensure funds reach the correct account and to prevent any transfer errors.
Account information and transaction records help the 855 support team resolve issues faster and more accurately. Without this information, we are unable to verify your identity or retrieve your account history for support purposes.
Usage and device data are analysed in aggregate to understand how users interact with the 855 platform. This information helps us improve the interface, performance, and overall user experience.
Cookies & Tracking Technology
The 855 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
- Preference Cookies: Saves your settings — such as preferred language and account configurations — so you don't have to reconfigure them each time.
- Analytics Cookies: Helps us understand how users interact with the platform in general, without identifying any specific individual.
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the 855 platform.
Data Storage, Security & Sharing
How We Protect Your Data
855 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Sensitive information such as passwords is stored in a hashed format that cannot be read even by internal staff.
Access to user data is restricted to staff who require it to perform their duties only. All access is logged and continuously monitored to detect any suspicious activity.
Your data is stored on secure servers with multiple layers of physical and digital protection. We conduct regular security reviews to ensure our systems remain up to date and protected.
Third-Party Sharing
855 does not sell or rent user personal information to any third party for marketing purposes. Data sharing only occurs in the following situations:
- Authorised payment providers for processing RM deposit and withdrawal transactions.
- Technical service providers who support platform operations, bound by strict confidentiality agreements.
- Malaysian government authorities where required by law or a valid court order.
All third parties working with 855 are required to meet data protection standards equal to or higher than our own.
User Rights, Policy Amendments & How to Contact Us
Your Rights as a User
As a user of the 855 platform, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information in your account is inaccurate or outdated, you can update it via your account settings or by contacting us.
- Right to Erasure: You may request the deletion of your account and data, subject to legal obligations and minimum transaction record retention requirements.
- Right to Object: You may object to the processing of your data for certain purposes, subject to core platform operational requirements.
To exercise any of the above rights, please contact the 855 support team by email at [email protected].
Privacy Policy Amendments
855 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or email.
The "effective date" at the top of this document will be updated whenever an amendment is made. Continued use of the 855 platform after any amendments are published constitutes acceptance of the revised policy.
Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Via Live Chat after logging in to your 855 account
- Via FAQ page for general enquiries