855 Responsible Gaming — Play Aware & Stay Safe
At 855, the joy of gaming only means something when it stays within your control. We believe every user deserves a healthy, balanced entertainment experience that does not interfere with their daily life.
This page provides guides, self-control tools, and support resources for Malaysian users who want to play more responsibly.
855's Approach to Responsible Gaming
855 provides an online entertainment environment designed to be enjoyable while putting user well-being first. We do not encourage excessive betting and are committed to providing tools and information that help users make informed decisions.
Online gaming should be treated as a form of entertainment, not a source of income or a way to solve financial problems. Every MYR spent on gaming should come from your discretionary entertainment budget, not from money set aside for essentials.
855 fully supports the principles of responsible gaming and is always looking for ways to help users maintain control over their gaming habits. Reach out to us at [email protected] if you need any assistance.
Signs of At-Risk Behaviour
Recognising early warning signs is the first step to staying in control. Review this list honestly and take action if any of the following situations apply to you:
Using rent, bill money, or emergency savings to fund your bets is a serious warning sign that needs immediate attention.
Betting more in an attempt to recover lost money is a dangerous pattern that can lead to even greater losses.
Losing track of time while playing to the point of neglecting work, family, or sleep is a sign that needs to be addressed.
Lying to family members or friends about how much time and money you spend playing is a sign of poor self-control.
Feeling anxious, stressed, angry, or restless when you are unable to play is a sign of dependency that requires help.
Pulling away from social activities, hobbies, or personal relationships in favour of spending more time playing online.
Self-Control Tools Available
Deposit Limits
855 users can set daily, weekly, or monthly deposit limits through their account settings. These limits help you control how much money you add to your account over a given period, ensuring your entertainment spending stays within your own budget.
Deposit limits take effect immediately once set and can only be increased after a designated waiting period. This gives you time to reconsider before raising your limit.
Break & Cooling-Off Period
If you feel you need a break, 855 supports a cooling-off period where you can request to pause your gaming activity for a duration of your choice — from a few days to several weeks.
During this break period, your account will be unavailable for deposits or active gameplay. The break is designed to help you return with a clearer, more grounded perspective.
Self-Exclusion
For more serious cases, users may apply for long-term self-exclusion. This means your account will be permanently locked or suspended for an extended period, blocking all access to the 855 platform.
To request self-exclusion, contact our support team at [email protected]. We will handle your request with care and full respect for your decision.
Session Time Limits
Beyond financial limits, you can also set a session time limit. Once the limit is reached, the system will send you a reminder so you can take a short break before continuing.
This feature helps you maintain a healthy balance between entertainment and everyday life, ensuring quality time with family, work, and other activities remains uninterrupted.
Minor Protection
The 855 platform is strictly limited to users aged 18 and above. We take the protection of minors very seriously and have multiple measures in place to ensure children and teenagers cannot access our platform.
- Age verification is mandatory during the account registration process.
- Identity document verification to confirm a user's age before their first transaction is processed.
- Accounts suspected of belonging to underage individuals will be suspended immediately pending full verification.
We encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you suspect anyone underage is using the 855 platform, please contact us immediately.
Life Balance & Professional Support
Maintaining a Healthy Balance
Online gaming should only take up a small part of your leisure time. 855 encourages users to ensure their entertainment activities do not come at the expense of other important responsibilities, such as:
- Quality time with family and loved ones.
- Performance and responsibilities at work or school.
- Physical and mental health care.
- Long-term financial planning and savings.
- Community involvement and healthy social activities.
Getting Professional Help
If you or someone you know is struggling with gambling control issues, seeking professional help is the bravest and smartest step you can take. You don't have to face this alone.
In Malaysia, there are several support resources you can reach out to:
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Mental Health Helpline: 03-7956 8144 (University Malaya Medical Centre)
- Befrienders Kuala Lumpur: 03-7627 2929
The information above is for general reference only. Please contact the relevant parties directly for the most up-to-date support.
Play Aware, Enjoy with Peace of Mind
The 855 support team is here to help you set limits or find out more about your self-control options. Contact us at [email protected] or visit the FAQ page for more information.